Heat Pump Servicing & Heating Maintenance
Frequently Asked Questions
At Star Heating & Plumbing we regularly get asked about heat pump servicing and general heating maintenance across Norfolk and Suffolk. Below are answers to some of the most common questions to help you understand how to protect your system and keep it running efficiently.
How often should a heat pump be serviced?
Heat pumps should be serviced at least once a year by a qualified engineer. Annual heat pump servicing ensures the system runs efficiently, maintains manufacturer warranties, and prevents costly breakdowns.
At Star Heating & Plumbing, we provide professional heat pump servicing across Norfolk and Suffolk for both air source and ground source systems.
What does heat pump servicing include?
Whats included in a service?
- Cleaning the outdoor coil and fan
- Checking refrigerant pressures and circuit performance (if there is a suspected issue)
- A full visual inspection of the system
- Electrical checks including voltages and current draw
- Checking and monitoring flow rates, kWh usage and heat output (COP) – Where possible
- Ensuring the defrost cycle is operating correctly (in winter – where possible)
- Checking expansion vessels and inhibitor/glycol levels
- Testing thermostat functions and control settings
- Bleeding radiators and checking for airlocks
Our qualified renewable heating engineers carry out thorough inspections to ensure your system operates at peak performance.
Why is heat pump maintenance important?
Regular heat pump maintenance:
- Improves energy efficiency
- Reduces running costs
- Extends the lifespan of the system
- Prevents unexpected breakdowns
- Keeps manufacturer warranties valid
A well-maintained heat pump can last 15–20 years or more.
Do heat pumps need servicing like boilers?
Yes. Although heat pumps are highly efficient and have fewer moving parts than traditional boilers, they still require regular maintenance to ensure optimal performance and compliance.
Just like gas or oil heating systems, annual servicing protects your investment.
What happens if I don’t service my heat pump?
Skipping heat pump servicing can lead to:
- Reduced efficiency and higher energy bills
- Increased wear and tear
- System faults or breakdowns
- Invalidated warranties
Routine servicing is far more cost-effective than emergency repairs.
Can Star Heating & Plumbing service my existing heat pump?
Yes. We service air source and ground source heat pumps, even if we didn’t install the system.
As experienced and qualified renewable heating engineers serving Norfolk and Suffolk, we can assess, maintain and optimise most major heat pump brands.
Do you offer general heating maintenance as well?
Absolutely. In addition to heat pump servicing, we provide:
- Boiler servicing (gas and oil)
- Heating system maintenance
- System health checks
- Renewable heating support
- Ongoing servicing plans
Whether your system is traditional or renewable, we can keep it running safely and efficiently.
How do I know if my heat pump needs servicing?
Signs your heat pump may need attention include:
- Higher energy bills
- Reduced heating performance
- Strange noises
- Inconsistent temperatures
- Error codes on the display
If you notice any of these issues in your Norfolk or Suffolk home, it’s time to call us and book a service.
Is heat pump servicing expensive?
Heat pump servicing is a small annual investment compared to the cost of system repairs or replacement. Regular maintenance saves money long-term by improving efficiency and preventing breakdowns.
We offer fair, transparent pricing for heat pump servicing across Norfolk and Suffolk. Starting at £140 for a heat pump service. Get in touch to find out more.
Why choose Star Heating & Plumbing for heat pump servicing?
- Qualified and experienced renewable heating engineers
- Local, trusted company serving Norfolk & Suffolk
- Specialists in heat pump installation and maintenance
- Friendly, reliable and professional service
- Support with ongoing care and system advice
We understand renewable heating systems inside out and are committed to helping our customers protect their investment.
Book Your Heat Pump Service Today
If you need heat pump servicing or heating maintenance in Norfolk or Suffolk, our team is here to help.
Don’t forget to ask about our Recommend & Refer
Many of our customers come through personal recommendations. As a thank you, we offer a recommend and refer programme with discounts when you introduce friends, family or neighbours to our services.
📞 Call Star Heating & Plumbing on 01379 384619
